Business Hours Monday to Friday 8:00am – 5:00pm EST All orders received before 4:00pm EST are subject to same day shipping. Minimum Orders $50.00 for ship-out orders and $25.00 for pick up orders. Terms Open account terms are Net 30 days from the invoice date. All overdue accounts are subject to a 1.5% service charge on the outstanding balance past due. N.S.F cheques are subject to a $25.00 service charge. Visa, Mastercard, Debit and Cash are accepted as payment methods. New Accounts In order to establish an account with Jovan Distributors Inc., a completed credit application is to be filled out and returned to our credit department via fax, email or mail. All applications are subject to review; please allow a maximum of three business days for approval. Standard Freight Allowance Jovan Distributors Inc. will prepay freight on orders of $400.00 or more outside of the Greater Toronto Area and prepay freight on orders of $150.00 or more within this area. The freight allowance is applicable only if the customer has a credit account and if customer’s account is current. If an order qualifies for freight allowance, we reserve the right to our carrier of choice. If another carrier is requested, the order now becomes free on board (F.O.B.) our warehouse. All safes and oversized items are F.O.B our warehouse. Claims Shortages or damages must be reported to Jovan Distributors Inc. in writing via fax or email within two business days from receipt of goods. Once the shipment leaves our warehouse, the shipment becomes the property of the consignee. If a shipment arrives damaged or opened, you must ensure that the bill of lading is signed as such. Failure to do so may void any potential claim against the carrier. Any shipments made by Jovan Distributors Inc. must be signed for at destination. Jovan Distributors Inc. is not responsible for shipments arranged between the customer and the carrier to be dropped off without a signature. Any pricing discrepancies must be reported to our accounting department in writing via fax or email within five business days of our invoice date. Pricing All prices are subject to change without notice. Special quoted projects or special orders are valid for a 30 day period. Special Orders Special ordered factory items are accepted and a 50% deposit may apply. These items are not subject to cancellation and are non-returnable. Deliveries on special orders are based on the normal factory lead times, and vary from one manufacturer to another. Back Orders Out of stock items will only be back-ordered when requested. Terms and Conditions of Sale I